Tagged: womoz

Contribution opportunity: Early Feedback Community Release Manager

Did you make a New Year’s resolution to build out your software development skillset with a focused contribution to an open source project? Do you want to work with a small team where you can have a big impact?

We’re once again looking for someone committed to learning the deepest, darkest secrets of release management when shipping a big, open source software project to half a billion users. Our small team of 3 employees already has one contributor who has been a consistent volunteer for Release Management since 2013 and has worked his way from these tasks to taking on coordination and growth strategy for the Extended Support releases. Our commitment to contributors is that we will do our best to keep you engaged and learning, this is not grunt work, it’s deep participation that matters to the organization and to the products we ship.

You’ll need to consistently commit a 1-3 hours a week to helping analyze our Nightly channel (aka mozilla-central or ‘trunk’) and raise issues that need prompt attention. The very fabulous volunteer who takes on this task will get mentoring on tools, process, and build up awareness around risks in shipping software, starting at the earliest stage in development. On our Nightly/trunk channel there can be over 3000 changes in a 6 week development cycle and you’d be the primary person calling out potentially critical issues so they are less likely to cause pain to the user-facing release channels with larger audiences.

A long time back, in a post about developing community IT positions, mrz recalled a post where I stated that to have successful integration of community volunteers with paid staff in an organization there has to be time dedicated to working with that community member that is included in an employees hours so that the experience can be positive for both parties. It can’t just be “off the side of the desk” for the employee because that creates the risk of burnout which can lead to communication irregularities with the volunteer and make them feel unappreciated. For this community release manager position I will dedicate 1-3 hours each week to actively on-board and guide this community Release Manager contributor in order to ensure they get the skills needed while we get the quality improvements in our product.

Here is the “official” call for help, come get in on the excitement with us!


  • Are familiar and interested in distributed development tools (version control, bug tracker) typically used in an open source project of size (remember when I said half a billion users? Ya, it’s not a small code base)
  • Want to learn (or already know) how to identify critical issues in a pool of bugs filed against a code base that branches every 6 weeks
  • Have worked in open source, or are extremely enthusiastic about learning how to do things in the open with a very diverse, global community of passionate contributors
  • Can demonstrate facility with public communications (do you blog, tweet, have a presence online with an audience?)
  • Will be part of the team that drives what goes in to final Firefox releases
  • Learn to coordinate across functional teams (security, support, engineering, quality assurance, marketing, localization)
  • Have an opportunity to develop tools & work with us to improve existing release processes and build your portfolio/resume
  • Can commit to at least 6 months (longer is even better) of regular participation – this will benefit you by giving you time to really get hands-on experience and understanding of release cycles


  • Mentor and guide your learning in how to ship a massive, open source software project under a brand that’s comparable to major for-profit technology companies (read: we’re competitive but we’re doing it for a mission-driven org)
  • Teach you how to triage bugs and work with engineers to uncover issues and develop your intuition and decision making skills when weighing security/stability concerns with what’s best for our users
  • On-site time with Mozillians: select attendance at team & company work weeks – access to engineers, project managers, and other functional teams – get real world experience in how to work cross-functionally
  • Provide work references about how awesome you are, various swag, and sometimes cupcakes :)

I’ll be posting this around and looking to chat with people either in person (if you’re in the Bay Area) or over video chat. The best part is you can be anywhere in the world – we can figure out how to work a schedule that ensures you get the guidance and mentoring you’re looking for.  Reach out to me in IRC (lsblakk), on Twitter (@lsblakk) or email (lsblakk at mozilla.com).

Look forward to hearing from you! Let’s roll up our sleeves and make Firefox even better for our users!

Ascend New Orleans: We need a space!

I’m trying to bring the second pilot of the Ascend Project http://ascendproject.org to New Orleans in February and am looking for a space to hold the program. We have a small budget to rent space but would prefer to find a partnership and/or sponsor if possible to help keep costs low.

The program takes 20 adults who are typically marginalized in technology/open source and offers them a 6 week accelerated learning environment where they build technical skills by contributing to open source – specifically, Mozilla. Ascend provides the laptops, breakfast, lunch, transit & childcare reimbursement, and a daily stipend in order to lift many of the barriers to participation.

Our first pilot completed 6 weeks ago in Portland, OR and it was a great success with 18 participants completing the 6 week course and fixing many bugs in a wide range of Mozilla projects. They have now continued on to internships both inside and outside of Mozilla as well as seeking job opportunities in the tech industry.

To do this again, in New Orleans, Ascend needs a space to hold the classes!

Space requirements are simple:

* Room for 25 people to comfortably work on laptops
* Strong & reliable internet connectivity
* Ability to bring in our own food & beverages

Bonus if the space helps network participants with other tech workers, has projector/whiteboards (though we can bring our own in), or video capability.

Please let me know if you have a connection who can help with getting a space booked for this project and if you have any other leads I can look into, I’d love to hear about them.

Artisanal Contributors

Part 1: Start In Person

Ascend had very few ‘rules’ but there was one which was non-negotiable: it’s an in-person program. We didn’t do distance learning, online coursework, or video-based classes. We did bring in a couple of speakers virtually to speak to the room of 20 participants but the opposite was never true.

This was super important in how we were going to build a strong cohort. Don’t get me wrong, I’m a fan of remote work and global contribution as well as with people working from wherever they are. This was a 6 week intensive program though and in order to build the inter-dependent cohort I was hoping to1, it had to be in person at first. Those cruicial early stages where someone is more likely to ‘disappear’ if things were hard, confusing, or if they couldn’t get someone’s attention to ask a question.

It’s been over 5 years since I graduated from my software development program and over 8 years since I started lurking in IRC channels2 and getting to know Mozillians in digital space first. I wouldn’t have stuck with it, or gotten so deeply involved without my coursework with Dave Humphrey though. That was a once a week class, but it meant the world to be in the same room as other people who were learning and struggling with the same or similar problems. It was an all-important thread connecting what I was trying to do in my self-directed time with actual people who could show more caring about me and my ability to participate.

Even as an experienced open source contributor I can jump into IRC channels for projects I’m trying to work on – most recently dd-wrt for my home server setup – and when I ask a question (with lots of evidence for what I’ve already tried and an awareness of what the manual has to say) I get no response, aka: Crickets. There are a host of reasons, and I know more than a beginner might about what those could be: timezones, family comitments, no one with the expertise currently in the channel, and more. None of that matters when you’re new to this type of environment. Silence is interpreted as a big “GO AWAY YOU DON’T BELONG HERE” despite the best intentions of any community.

In person learning is the best way to counter that. Being able to turn to a colleague or a mentor and say what’s happening helps get you both reassurance that it’s not you, but also someone who can help you get unstuck on what to do next. While you wait for a response, check out this other topic we’re studying. Perhaps you can try other methods of communication too, like in a bug or an email.

Over the course of our first pilot I also discovered that removing myself from the primary workroom the Ascend participants were in helped the cohort to rapidly built up strengths in helping each other first3. The workflow looked more like: have a question/problem, ask a cohort member (or several), if you still can’t figure it out ask on IRC, and if then if you’re still stuck find your course leader. This put me at the end of the escalation path4 and meant that people were learning to rely both on in-person communications as well as IRC but more importantly were building up the muscle of “don’t stop asking for help until you get it” which is really where open source becomes such a great space to work in.

Back to my recent dd-wrt experience, I didn’t hear anything back in IRC and I felt I had exhausted the forums & wikis their community provided. I started asking in other IRC channels where tech-minded people hung out (thanks womenwhohack!) and then I tried yet another search with slightly different terms. In the end I found what I needed in a YouTube tutorial. I hope that sufficiently demonstrates that a combination of tactics are what culminate in an ability to be persistent when learning in open source projects.

Never underestimate the importance of removing isolation for new contributors to a project. In person help, even just at first, can be huge.

  1. Because the ultimate goal of Ascend was to give people skills for long-term contribution and participation and a local cohort of support and fellow learners seemed like a good bet for that to be possible once the barrier-removing help of the 6 week intensive was no longer in place. 
  2. By the way, I’m such a huge fan of IRC that I wrote the tutorial for it at Mozilla in order to help get more non-engineering folks using it, in my perfect world everyone is in IRC all the time with scrollback options and logging. 
  3. Only after the first three weeks when we moved to the more independent work, working on bugs, stage. 
  4. Which is awesome because I was always struggling to keep up with the course creation as we were running it, I didn’t realize that teaching 9-5 was asking for disaster and next time we’ll do 10-4 for the participants to give the mentors pre and post prep time.